Terms of Service

Entity: Indoria Technologies Pvt. Ltd. (“Humsafar”, “we”, “us”, “our”)

These Terms are a contract between you and Indoria Technologies Pvt. Ltd., governed by Indian law, including the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (“IT Rules”). By creating an account you accept them. If you don't agree, don't use Humsafar.

1. Who can use Humsafar

• You must be 18 years or older. Humsafar is not directed at, and must not be used by, anyone under 18. We rely on your Aadhaar-linked identity verification (Section 3) to check this, and we terminate and report accounts we find belong to a minor.
• You must complete identity verification before your profile is shown to anyone else.
• You must not be someone we have previously banned. We detect this by checking a one-way hash of your verified name and date of birth against our banned-identity list before activating a new account — creating a new account to get around a ban is itself a violation of these Terms.
• You're creating and using one account for yourself, as yourself. Accounts are not transferable, and you're responsible for everything that happens under yours.

2. What Humsafar is

Humsafar is a relationship-intent app: every visible profile has passed identity verification, and the product is built around people looking for something real. Identity verification, the Meetup Safety Check-in, blocking, reporting, and content moderation exist to support that; using the service to do the opposite (catfishing, scamming, harassment, soliciting money or explicit content) is a breach of these Terms regardless of which specific rule it also breaks.

3. Identity verification

• We verify your identity using Aadhaar Offline XML or DigiLocker-issued documents, processed through a licensed KYC provider — never a direct Aadhaar e-KYC call to UIDAI.
• We never see or store your Aadhaar number. We retain only the name, date of birth, and gender the provider confirms, plus a one-way cryptographic hash of your normalized name and date of birth, used solely to recognize a previously banned identity. The hash cannot be reversed to recover your name or date of birth.
• Verification can return Verified, Pending, or Failed; we may ask you to retry.

4. Subscriptions and payment

• Core features — discovering profiles, matching, and messaging — are free. Humsafar also offers optional paid plans (Monthly, 3-month, 6-month, 12-month, Lifetime) that unlock the features shown on the Pricing page at time of purchase.
• Plans are one-time, prepaid purchases, not auto-renewing subscriptions. We do not register a standing payment mandate against your card, UPI, or bank account, and we will not charge you again automatically. See the Refund & Cancellation Policy.
• Payments are processed by a third-party licensed payment gateway. We do not store your card number, UPI PIN, or bank credentials.
• Misusing payment flows (bad-faith chargebacks after receiving the paid benefit, stolen payment instruments, exploiting a pricing or webhook bug) is a breach of these Terms independent of any refund or payment-network dispute process.

5. Your conduct

You agree not to:

• Misrepresent your identity, age, marital status, or intentions.
• Harass, threaten, stalk, or demean another user, including after a match ends.
• Solicit money, gifts, cryptocurrency, investment schemes, or financial information.
• Share another user's contact details, photos, or messages outside the platform without consent.
• Use the service for commercial solicitation, sexually explicit content, or impersonation.
• Attempt to circumvent identity verification, moderation, rate limits, or a block.
• Scrape, reverse-engineer, or build automated tools against Humsafar without permission.

6. Moderation, reporting, and account status

You can report a profile or conversation for review, or block another user immediately and unilaterally — silent, instant, and removing any existing match, messages, and likes in both directions. We review reports, automatically-flagged messages, and other signals, and may warn, suspend, or ban an account. Suspended is reversible; Banned is terminal and the identity hash is listed so it can't return under a new phone number. We aim to acknowledge a grievance within 24 hours and resolve it within 15 days.

7. Meetup Safety Check-in

Humsafar lets you log a planned in-person meetup with a trusted contact and a deadline. If you don't confirm you're safe by that deadline, it surfaces to our safety team for human follow-up. This is a safety aid, not a guarantee of your safety or a substitute for your own precautions — we are not liable for what happens at or around a meetup.

8. Content and intellectual property

You keep ownership of what you post, but grant us a license to host, display, and transmit it as needed to operate Humsafar. Don't post anything you don't have the right to post.

9. Disclaimers and limitation of liability

Identity verification reduces, but does not eliminate, the risk of encountering someone who misrepresents themselves. The service is provided “as is.” To the maximum extent permitted by Indian law, we are not liable for indirect, incidental, or consequential damages arising from your use of Humsafar, including interactions with other users on or off the platform. Nothing here limits liability that cannot be limited under Indian law.

10. Grievance Officer

[Name], Indoria Technologies Pvt. Ltd.
Email: [grievance officer email] · Address: [registered office address]

We acknowledge complaints within 24 hours and resolve within 15 days. Report in-app via the Report button, or email [support email] for account/billing issues.

11. Changes to these Terms

We'll notify you in-app of material changes before they take effect.

12. Governing law

Governed by the laws of India. Courts at [city], India have exclusive jurisdiction, subject to any mandatory consumer-forum rights you have under Indian law.

Grounded in the IT Rules, 2021 and the DPDP Act, 2023 / Rules, 2025, and in how Humsafar actually works. Review by a lawyer qualified in Indian law is recommended before public launch.