Refund & Cancellation Policy

This Policy covers the paid plans on the Pricing page: Monthly, 3-month, 6-month, 12-month, and Lifetime. Read it together with the Terms of Service.

1. These are one-time purchases, not auto-renewing subscriptions

When you buy a plan, you pay once, for a fixed period (or, for Lifetime, permanently). We do not register a recurring payment mandate against your card, UPI, or bank account, and you will not be auto-charged when your plan ends. When a timed plan expires, your account reverts to the free tier until you choose to buy another — there's nothing to “cancel” because nothing was going to renew on its own.

If we introduce true auto-renewing subscriptions in future, any recurring debit will follow the Reserve Bank of India's e-mandate rules in force at that time — advance registration consent, a notification before each debit, and an easy way to stop future debits — and we'll update this Policy before turning it on.

2. What you get, and when it starts

• A plan's benefits activate as soon as your payment is confirmed, typically within seconds.
• A timed plan's period starts from activation. Buying a new plan while one is still active adds the new period on top of your remaining time rather than wasting it.
• Lifetime has no expiry and is a single, non-recurring payment.

3. Refund eligibility

• Unused and un-activated: if a payment was taken but the plan never activated (a technical failure on our end), you're entitled to a full refund — contact [support email] with your order details.
• Activated by mistake or changed your mind: because premium features take effect immediately and can be used right away, we don't offer a no-questions-asked refund once a plan has activated and any benefit has been used. Exceptions — double charges, wrong amount, or an unauthorized payment — are investigated and refunded where warranted.
• Unauthorized or disputed payment: report it to us and your bank/card issuer promptly. Consistent with RBI's customer-liability protections, your liability for a genuinely unauthorized, promptly-reported payment is limited — the outcome ultimately follows your bank's or card network's process.
• We do not offer partial refunds for the unused remainder of a timed plan if you simply stop using Humsafar before it expires.

4. How refunds are paid

An approved refund returns to the original payment method through our payment gateway. Processing time depends on your bank and is typically a few business days.

5. If you purchased through an app store

If a future version of Humsafar is billed through the Google Play Store or Apple App Store, that store's own refund policy governs the purchase instead of Section 3 — contact the store, not us, for those refunds.

6. Account bans and refunds

If your account is suspended or banned for violating the Terms of Service or Community Guidelines, any active plan ends with the account and is not refunded.

7. Contact

Billing questions, disputes, or refund requests: [support email], with your registered phone number and, if available, the order reference shown in your payment confirmation.

Grounded in the Reserve Bank of India's Digital Payments – E-Mandate Framework, 2026 and general Indian consumer-protection norms. Humsafar's plans are one-time prepaid purchases, not e-mandate-based recurring debits — this avoids the additional-factor-authentication registration that framework requires for true auto-renewal. Review by a lawyer qualified in Indian consumer and payments law is recommended before public launch.