Humsafar exists for people who want a real, verified connection — not endless swiping, not bots, not scams. Every profile you see has passed identity verification before it's shown to you. These Guidelines explain what we expect from you in return, and what we do to keep the platform safe.
1. The baseline
- Be who you say you are. We verify identity against Aadhaar Offline XML/DigiLocker data through a licensed provider — misrepresenting who you are is both a Guidelines violation and, where it falsifies identity documents, a legal one.
- Be respectful, even when a match doesn't work out.
- Keep it real-world appropriate. No sexually explicit content or solicitation, no commercial promotion, no begging, no MLM or investment pitches.
2. Zero tolerance
We permanently ban accounts for:
- Scams and financial solicitation — asking for money, gift cards, cryptocurrency, investment “opportunities,” or banking details. Our chat filter automatically flags common scam/solicitation language and phone-number/digit sequences for moderator review before a flagged message is even delivered.
- Harassment, threats, or abuse — sexual harassment, threats of violence, hate speech, targeted degradation.
- Misrepresenting your identity or age, including using someone else's photos or claiming to be 18+ when you are not.
- Evading a ban. A ban is tied to your verified identity, not just your account — a new phone number doesn't reset it, and trying is itself grounds for an immediate, permanent re-ban.
3. Reviewable violations
- Inappropriate or low-effort/spam messaging.
- Soliciting contact off-platform in a way that looks evasive (a common scam pattern).
- Posting photos that aren't of you, or that violate basic decency standards.
- Repeated reports from different users about the same behavior — three distinct reporters against one account automatically pauses it pending moderator review.
4. Your own safety tools
- Block, on any profile or chat, is immediate, silent, and one-directional — the other person is never told. It ends the match and removes any existing like, with no need to justify it to anyone.
- Report a profile or message for our moderation team to review. We acknowledge within 24 hours and aim to resolve within 15 days.
- Meetup Safety Check-in lets you log a planned in-person meetup with a trusted contact and a deadline to confirm you're safe afterward. A missed deadline escalates to our safety team. We strongly encourage using this for every first meeting.
5. Meeting in person — practical advice
Verified doesn't mean vetted for character — it means we've confirmed identity, not endorsed it.
- Always use the Meetup Safety Check-in for a first meeting.
- Meet in a public place, arrange your own transport, and tell a friend or family member independently of the check-in.
- Trust your discomfort. Leaving early or canceling needs no justification.
- Never send money, OTPs, or banking details to someone you met on Humsafar, however long you've been talking.
6. How enforcement works
| Signal | What happens |
|---|
| Automated filter flags a message | Blocked from delivery or flagged for moderator review |
| 3 distinct users report the same account | Automatic suspension pending moderator review |
| Moderator reviews a report/flag | Dismiss, warn, suspend (reversible), or ban (permanent, identity-hashed) |
| You block someone | Immediate on your side only — no review needed |
Every moderation action our team takes against your account is logged internally for accountability.
7. Appeals
If your account is suspended and you believe it's a mistake, email [support email] with your registered phone number. Permanent bans tied to a verified identity aren't reversible through the app, but you can request human review through the same channel.
Reflects how Humsafar's moderation, blocking, reporting, and safety-check-in systems actually work, and the grievance-redressal expectations of the IT Rules, 2021.